Malcolm Gladwell: "It’s sort of heartbreaking when your partner turns on you. Over the past 15 years, I have sold millions of dollars’ worth of books on Amazon, which means I have made millions of dollars for Amazon. I would have thought I was one of their best assets. I thought we were partners in a business that has done well. This seems an odd way to treat someone who has made you millions of dollars."
"Amazon has been discouraging sales of books published by Hachette in an effort to make the publisher come to terms on a new contract for e-books. The confrontation has dominated publishing and bookselling circles. Amazon has been heavily criticized for using writers as pawns, although it also has its defenders."