This is the entrepreneur linked by Insty. The premise is both UPS and FEDEX are being excoriated for delays in holiday shipping. That the companies erred twice by planning poorly and over promising. In reality, Ray Hennessey says we are responsible because 1) We are procrastinators (true here) 2) Retailers are discounting later 3) Americans are generous (eh, maybe).
Are the companies blameless? Hennessey asks. No. Hennessey answers. They should have known better.
From what I saw UPS plan brilliantly and Amazon cannot be criticized. I am amazed this year. Impressed beyond expectation. These people are good. They did plan, and brilliantly. They were ready and showed it. They under promised at every point in every way, and that is quite a few leaning over words there just now proving how good they are.
I did not deserve a free return that I caused but Amazon gave it to me anyway. I was told the money would show up when the item is returned but the money transferred immediately. The return item picked up at the first moment of the 4-day time span provided. The replacement items delivered before the promised delivery time, at the same time as the return pick up, scheduled for two days earlier. An altogether impressive experience through Amazon and UPS. I saw substitute drivers for things delivered here.